Restart your browser and try to access the content again.If you still have trouble, please clear your browser’s cookies. Verify your IP address reflects the Virtual Location at.Select a Virtual Location based on the content you want to access.Sign in to your Premium account in the app.General Troubleshooting for Access Issuesīefore you access content, it's important to do the following: For example, a firewall with strict settings, or another VPN application or an antivirus. To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection.For example, if you want to watch BBC content, be sure to connect to the UK/GB Virtual Location first. ![]()
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